SHIPPING POLICY

Last Updated: October 1, 2026

Thank you for shopping with EaseHush.

This Shipping Policy explains how orders are processed, shipped, delivered, and handled when purchasing through our online store.

We currently offer international shipping to customers worldwide, subject to carrier availability, applicable laws, import restrictions, and other shipping limitations that may apply to certain destinations.

ORDER PROCESSING

Orders are generally processed and prepared for shipment within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Business days generally exclude weekends and applicable public holidays.

Processing time is separate from shipping transit time.

During periods of unusually high order volume, product launches, holidays, severe weather, supply interruptions, or other circumstances beyond our reasonable control, processing may occasionally take longer.

If we become aware that we cannot ship your order within the timeframe communicated to you, we will provide notice and any cancellation or refund options required under applicable consumer law.

SHIPPING TIME

After your order has been processed and dispatched, the estimated shipping transit time is approximately 10 business days.

Therefore, most orders are expected to arrive approximately:

11–13 business days after the order is placed.

This consists of:

Processing: 1–3 business days
Estimated Transit: Approximately 10 business days

These delivery times are estimates and are not guaranteed delivery dates unless we expressly state otherwise.

Actual delivery times may vary depending on the destination, shipping carrier, customs processing, local postal services, weather conditions, peak shipping periods, or other circumstances outside our reasonable control.

Nothing in this policy limits any mandatory delivery rights available to you under applicable consumer law.

INTERNATIONAL SHIPPING

EaseHush offers international shipping to customers in many countries and regions worldwide.

Shipping availability may be limited or suspended for certain countries or regions because of:

• Government restrictions.

• International sanctions.

• Import or export regulations.

• Carrier restrictions.

• Local delivery limitations.

• Safety or logistical conditions.

If we are unable to ship an order to your destination, we will notify you and issue any refund required for the affected order.

SHIPPING COSTS

Applicable shipping costs, if any, will be displayed during checkout before you complete your purchase.

You will not be charged undisclosed shipping fees by EaseHush after your order has been placed.

Any promotional shipping offers will be subject to the conditions displayed at the time of purchase.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other government-imposed fees depending on the destination country.

Where such charges are not collected by EaseHush during checkout, they may be payable by the recipient where permitted by applicable law.

EaseHush does not control charges independently imposed by customs authorities, governments, or local authorities.

Where applicable law requires duties, taxes, delivery charges, or other mandatory costs to be disclosed or included before purchase, EaseHush will comply with those requirements.

Customers are responsible for providing information reasonably required for customs clearance.

Customs processing may occasionally delay delivery.

ORDER TRACKING

When tracking is available for your order, tracking information will be sent to the email address or contact information provided during checkout after your order has been dispatched.

Please note that tracking information may require some time to update after a shipping label is created or the package is transferred to the carrier.

Tracking information provided by carriers is outside our direct control and may occasionally experience delayed updates.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your:

• Full name.

• Street address.

• Apartment or unit number, if applicable.

• City.

• State or province.

• Postal or ZIP code.

• Country.

• Contact information.

If you notice an error in your shipping information, contact us at easehush@gmail.com as soon as possible.

We will make reasonable efforts to update the information before fulfillment; however, we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

If a package is returned because the customer provided an incomplete or incorrect address, additional shipping charges may apply where permitted by applicable law.

This provision does not apply when the shipping error was caused by EaseHush or one of our service providers.

DELIVERY DELAYS

Occasional delays may occur because of circumstances such as:

• Customs inspections.

• Carrier disruptions.

• Severe weather.

• Natural disasters.

• Transportation interruptions.

• Local postal delays.

• Government actions or restrictions.

• Unexpected operational disruptions.

If your order is significantly delayed, please contact us at easehush@gmail.com.

We will make reasonable efforts to investigate the shipment with the relevant carrier.

Where applicable consumer law gives you the right to cancel an order, request redelivery, receive a refund, or obtain another remedy because of a delivery delay, those rights remain fully available to you.

LOST OR MISSING PACKAGES

If your order does not arrive within the expected delivery period, please contact us at:

easehush@gmail.com

We will review the tracking information and, where appropriate, investigate the shipment with the carrier.

When EaseHush selects the shipping carrier, we do not automatically transfer responsibility for the product to the customer merely because the package has been handed to the carrier.

Where a shipment is confirmed as lost before delivery, we will provide the appropriate replacement, refund, or other remedy required under applicable law.

Nothing in this section limits any statutory rights concerning non-delivery.

DAMAGED PACKAGES

Please inspect your order after delivery.

If your product arrives damaged, contact us at easehush@gmail.com as soon as reasonably possible.

Please include:

• Your order number.

• A description of the problem.

• Photographs or videos of the product and packaging, when reasonably available.

This information helps us investigate the issue and provide the appropriate solution.

Depending on the circumstances and applicable consumer law, the available remedy may include a replacement, refund, repair, or another legally required remedy.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, we recommend first:

• Checking the delivery area around your property.

• Checking with household members.

• Checking with neighbors, building staff, reception desks, or mailrooms where appropriate.

• Reviewing the delivery information provided by the carrier.

If you still cannot locate your package, contact us at easehush@gmail.com so that we can review the available delivery information.

Any responsibility for packages reported as delivered will be determined based on the circumstances and applicable consumer law.

FAILED DELIVERY OR UNCLAIMED PACKAGES

If delivery cannot be completed because:

• The shipping address provided by the customer is incorrect.

• The customer fails to collect a package when required.

• Delivery is repeatedly refused without legally valid cancellation.

• Information required for delivery or customs clearance is not provided.

the package may be returned to us or our fulfillment provider.

Where permitted by applicable law, the customer may be responsible for reasonable costs associated with reshipping the order.

This does not apply when the failed delivery resulted from an error by EaseHush, our fulfillment providers, or the shipping carrier for which we are legally responsible.

ORDER CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible at:

easehush@gmail.com

We cannot guarantee cancellation after an order has entered fulfillment or has already been dispatched.

However, any mandatory cancellation or withdrawal rights available under applicable consumer law remain unaffected.

After dispatch, eligible returns will be handled according to our Return & Refund Policy.

EUROPEAN UNION AND EEA CUSTOMERS

Where European Union or European Economic Area consumer law applies, this Shipping Policy does not limit any mandatory rights relating to:

• Delivery.

• Non-delivery.

• Damaged goods.

• Risk during transportation.

• Cancellation.

• Refunds.

• Product conformity.

Where EaseHush or a carrier selected by EaseHush transports the product, responsibility for loss or damage during transportation remains with the seller until the goods are delivered to the consumer or an authorized recipient, except where applicable law provides otherwise.

UNITED KINGDOM CUSTOMERS

UK customers retain all mandatory rights provided by applicable UK consumer legislation.

Nothing in this Shipping Policy is intended to limit statutory rights relating to delivery, cancellation, refunds, faulty goods, or goods that do not arrive within an applicable agreed timeframe.

AUSTRALIAN CUSTOMERS

Nothing in this Shipping Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy available under the Australian Consumer Law that cannot legally be excluded, restricted, or modified.

UNITED STATES CUSTOMERS

Orders placed by customers in the United States remain subject to applicable federal and state consumer protection laws.

If EaseHush cannot ship an order within a timeframe that we have represented to the customer, we will provide any notice, cancellation opportunity, consent request, or refund required under applicable law.

OTHER COUNTRIES AND REGIONS

Consumer protection, shipping, customs, and delivery laws differ between countries.

This policy is intended to operate in addition to mandatory consumer protections.

If applicable law in your country, state, province, or territory provides you with additional or more favorable rights regarding shipping, delivery, lost packages, damaged products, cancellations, or refunds, those mandatory rights will apply.

Where this Shipping Policy conflicts with a mandatory consumer protection law, the applicable mandatory law will prevail.

CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, fulfillment practices, business operations, or legal requirements.

The latest version will always be posted on this page.

Changes will not retroactively remove consumer rights that already arose from an order unless permitted by applicable law.

CONTACT US

For questions regarding your shipment, tracking information, delivery, or a missing or damaged order, please contact:

EaseHush
Email: easehush@gmail.com
Business Address: [INSERT BUSINESS ADDRESS]
Customer Service Phone: [INSERT PHONE NUMBER, IF APPLICABLE]