Return & Refund Policy

60-Day Voluntary Return Policy

At EaseHush, we want you to feel confident about your purchase.

We offer a 60-day voluntary return period for eligible products. This means you may contact us within60 days after receiving your order to request a return.

This voluntary return policy is in addition to any mandatory consumer rights you may have under the laws of your country, state, province, or territory. If applicable law provides you with additional or longer rights, those rights will apply.

Eligibility for Voluntary Returns

For a voluntary change-of-mind return, the product must generally:

• Be unused and in substantially the same condition in which it was received.

• Include its original packaging and accessories.

• Not show signs of damage, misuse, excessive wear, or alteration.

• Be accompanied by proof of purchase or an order number.

These conditions apply to voluntary change-of-mind returns and do not limit any rights you may have regarding defective, damaged, unsafe, incorrect, or misdescribed products under applicable consumer law.

How to Start a Return

To request a return, contact us at easehush@gmail.com within the applicable return period.

Please include your order number and the reason for the return.

If your return is approved, we will provide instructions and the appropriate return address.

Do not send products back without first contacting us. Unauthorized returns may not be accepted unless otherwise required by applicable law.

Return Shipping

For voluntary change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by applicable law or unless EaseHush agrees to cover those costs.

For products that arrive defective, damaged, incorrect, or otherwise qualify for a remedy under applicable consumer law, EaseHush will provide the appropriate remedy and cover reasonable return shipping costs where required by law.

Original shipping charges are generally not refundable for voluntary change-of-mind returns, except where applicable law requires otherwise.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, incorrect, incomplete, or materially different from what was advertised, contact us at easehush@gmail.com as soon as reasonably possible.

Please provide your order number and, when reasonably requested, photographs or other information that will help us evaluate the issue.

Depending on the circumstances and applicable consumer law, the appropriate remedy may include a replacement, repair, refund, or another legally required remedy.

Our 15-day voluntary return period does not limit any mandatory rights you may have concerning defective, damaged, unsafe, incorrect, or misdescribed goods.

Exceptions and Non-Returnable Items

Certain products may not qualify for voluntary change-of-mind returns where permitted by applicable law, including:

• Gift cards.

• Customized or personalized products.

• Products damaged through misuse or improper handling by the customer.

• Sealed products that are genuinely unsuitable for return for health or hygiene reasons after the seal has been broken, but only where such an exclusion is permitted by applicable law.

Any exclusions in this policy do not limit statutory consumer rights.

Promotional, discounted, clearance, or sale items remain subject to all mandatory consumer protection rights. Any voluntary return restrictions on these products apply only where permitted by law.

Exchanges

If you would like a different product, the simplest option is generally to return the eligible product and place a new order after your return has been approved.

Nothing in this section limits any right to replacement that may exist under applicable consumer law for defective or non-conforming products.

European Union Customers

If you are a consumer located in the European Union and applicable EU consumer law applies to your purchase, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods without providing a reason.

After notifying us of your decision to withdraw, you will have the additional period provided by applicable law to send the goods back.

Where required by law, we will refund payments received from you, including the cost of standard outbound delivery. Additional delivery costs resulting from choosing a more expensive delivery method may not be refundable.

You may be responsible for the direct cost of returning the goods where permitted by law and where you were properly informed of this responsibility.

We may also make deductions permitted by law for diminished value caused by handling beyond what is reasonably necessary to inspect the nature, characteristics, and functioning of the product.

These rights are separate from your legal rights concerning defective or non-conforming goods.

United Kingdom Customers

If you are a UK consumer purchasing online and UK consumer law applies, you may have statutory cancellation and return rights in addition to our 15-day voluntary return policy.

Where applicable, these rights include the statutory period to notify us that you wish to cancel and an additional period to return the goods.

Refunds, standard delivery costs, deductions for excessive handling, and return shipping costs will be handled in accordance with applicable UK consumer law.

Australian Customers

Nothing in this policy is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot legally be excluded under the Australian Consumer Law.

Our 15-day voluntary return period applies to change-of-mind returns and does not impose a 15-day limitation on rights or remedies available for products that fail to comply with mandatory consumer guarantees.

Other Countries and Regions

Customers may have additional rights under the consumer protection laws applicable in their country, state, province, or territory.

This Return & Refund Policy does not exclude, restrict, or modify any consumer rights that cannot legally be excluded, restricted, or modified.

Where this policy conflicts with mandatory applicable consumer law, the mandatory consumer law will prevail.

Refunds

Once we receive and inspect an eligible returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

We aim to process approved refunds within 10 business days. Where applicable law requires a shorter or different refund period, we will comply with that requirement.

Your bank, credit card company, or payment provider may require additional time to process and post the refund after it has been issued.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at easehush@gmail.com.

Contact

For questions regarding returns, refunds, damaged products, or consumer rights, contact us at:

easehush@gmail.com